Frequently Asked Questions

For the safety of our artists, audiences and staff, face coverings are optional but encouraged for all attendees while inside the theater.

Proof of vaccination is NOT required. For the safety of our artists, audiences and staff, face coverings are optional but encouraged for all attendees while inside the theater.

To ensure safety for all Apollo Theater patrons, security screening takes place prior to entry. Please take a look at the Prohibited Items.

Guests must have a ticket to enter the Apollo Theater during an event. Guests may visit the Apollo Theater Gift Shop from 10:00am-6:00pm, Monday through Sunday. Guests attending one of the Apollo Theater’s Historic Tours may enter the building at the time of their scheduled tour.

All guests entering the Apollo are subject to a bag check. The Security staff has the right to turn away any guests attempting to enter the building with items prohibited by the theater. As stated in the Apollo’s Food and Beverage Policy, no outside food or drinks are allowed inside its theaters. The Apollo Theater Security staff has the right to deny entry to guests attempting to enter the building with food or drinks purchased outside.

There are eight seating boxes, which rise above the left and right sides of the Orchestra. Boxes A and B each have a five person-capacity and Boxes C and D can hold up to three patrons. Box Seats are accessible from the Orchestra and Mezzanine levels. Tickets for Box Seats can be purchased at the Apollo box office and at Ticketmaster.com.

Box Office hours:

•   Weekdays: 10 A.M. – 6 P.M.
•   Saturday: 12 noon – 5 P.M.
•   Information: (212) 531-5305

Tickets to the Apollo Theater:

•   Online at Ticketmaster.com
•   By phone call Ticketmaster (800) 745-3000
•   In person at the Apollo Theater Box Office
•   Groups of 10 or more (212) 531-5355

• Orchestra
• Mezzanine 
• Balcony 

There is no Will Call at the Apollo at this time.

Yes. In addition, fully vaccinated children ages 5-11 are welcome at the Apollo. Proof of vaccination authorized by the FDA or WHO against COVID-19 must be provided (dated at least 14 days before the show). Photo ID for children under 12 will not be required if they are accompanied by parents/guardians with government-issued photo ID (driver’s license or passport).

Unless otherwise enforced for a particular event, guests with tickets are allowed to re-enter the building during the event, for which the ticket was purchased. Guests who do not have tickets will not be allowed to enter the building.

The Apollo has partnered with Great Performances to provide patrons with a variety of food and beverage options. No outside food or drinks are allowed inside the building. Guests attempting to enter the building with outside food or drinks will be asked to dispose of these items. Security has the right to deny entry to anyone who does not comply with this policy.

Guests of the Apollo must be of legal drinking age according to the New York State law to purchase and consume alcoholic beverages inside the building. Proof of I.D. must be shown for verification. The bar staff has the right to refuse service to guests that show any signs of impairment due to the consumption of alcohol. Security has the right to enforce the removal of any patron who has been disruptive or disorderly as a result of intoxication.

Apollo Theater merchandise can be purchased at the Gift Shop located in the main lobby. Gift Shop hours are Monday through Sunday, 10:00 a.m.-6:00 p.m. Gift Shop merchandise is also available at apollotheater.shop.

Restrictions for the use of photo and video equipment are dependent upon the event that is taking place. DSLR cameras are not to be used during shows. Tripods are prohibited at all times unless the owner is credentialed Press, which must be confirmed in advance by the Apollo Public Relations department at [email protected].

Banners and signs that may obstruct the view of other patrons, are hazardous, or could be used with intention to protest are not allowed inside the Apollo’s Theaters. The Apollo staff has the right to deny entry to guests with such items.

Strollers are permitted inside the Apollo’s theaters. All strollers must remain in a designated area for the duration of the event.

Each seating level is accessible via the elevator inside the Apollo Historic Theater. Guests should be aware of the small steps leading toward the Mezzanine and Balcony seating levels. Depending on the guest’s ticket location for these two levels, additional walking may be required. If guests are not able to travel up and down steps, tickets for events should be purchased for the Orchestra level.

 Wheelchair seating is available on the Orchestra level of the Apollo’s Historic Theater. The Apollo’s Historic theater also offers seating options for patrons who are able to transfer from their wheelchair to a seat inside the theater. Tickets can be purchased at the Apollo Theater box office.

There are three public ADA compliant restrooms located in the Apollo’s Historic Theater basement and two in the Soundstage lobby on the third floor.

Walkers are permitted inside the Apollo’s Theaters. All walkers must remain in a designated area for the duration of the event.

There are no pets allowed inside the Apollo’s theaters with the exception of service animals, which under the ADA Law, is limited to dogs. This does not include therapy dogs as they are not specifically trained to assist persons with disabilities. Documents such as a doctor’s note shall not override this policy.