Apollo Theater Covid-19 Info Center

We’re still here. Read our response to the spread of the coronavirus (COVID-19), our visitor guidelines, and how we’re in keeping the health and well-being of our audience, artists, community, visitors and staff our top priority.  The Apollo Theater will continue to respond quickly to changing circumstances, guidelines and regulations as outlined by New York State.

We hope to see you soon. Be well!

 

Photo: Courtesy of Sandenwolff Productions

Safety Information

As of August 4, 2021, the following Covid-19 safety policies are in effect. Subject to change.

Ready When You Are – Safe In-Person Shows Return this Summer

The health and safety of our audiences, artists, and staff is our top priority. We are committed to ensuring that you have an exceptional experience, with confidence in the policies and procedures designed for a safe environment for all.

Here are a few things you need to know:

Identification

All attendees must present a government-issued picture ID prior to entry (passport or driver’s license).

Proof of Vaccination

Every guest must show a completed vaccination record (dated at least 14 days before the show). Proof of vaccination can be displayed on your smartphone, however, a physical copy is preferred. The Apollo encourages the use of the New York State Excelsior Pass (http://epass.ny.gov), which provides a secure digital proof of vaccination for New York state residents. Downloading the app in advance and registering on the app prior to your visit will create a smoother entry process into the theater.

Bring a Mask

All attendees are required to wear masks inside the theater, except while actively eating or drinking .

Children Under 12 Years of Age 

Children under the age of 12 are to be accompanied by vaccinated adults and proof of negative test in the last 72 hours will be required. Additionally, children under 12 are required to wear a mask at all times while in the building, except while actively eating or drinking.

Enhanced Health and Safety Measures

Based on guidance from public health authorities such as the Centers for Disease Control and Prevention (CDC) and appropriate government agencies, the Apollo has implemented the following policies and procedures to provide a safe environment for our audiences, artists, and staff:

Rigorous cleaning - Across high-touch locations and surfaces including seats

Hand sanitization stations- Positioned on each level of the theater

Reduced contact ticketing

Digital tickets are able to be scanned directly from your mobile device or can be downloaded on site.

Ticket holders who are unable to show proof of vaccination will be refunded in full, including all fees, at the point of purchase within 5 business days after the event. After the fifth day, no refunds will be issued. (Does not apply to tickets purchased from third party sources or resellers.)

Please be advised that it is the responsibility of the ticket buyer to communicate these policies to all those in their party or to whom they may be providing tickets.

Guests who choose not to follow the rules will be asked to leave the venue without a ticket refund.

The Apollo regularly updates its COVID protocols and procedures based on CDC, federal, state, city, and other scientific data. The Apollo reserves the right to alter safety protocols at any time and at its sole discretion including but not limited to social distancing, vaccines/testing, masks, food service limitations, venue capacity, and entrance requirements as it deems appropriate.

For more information about any of these policies, please contact:

Apollo Theater Box Office, 253 West 125th Street
(212) 531-5305
[email protected]